Refund Policy

We carefully inspect all products before they are shipped. Due to the nature of most of our products, opened/used products cannot be returned or refunded for a change of mind.

However, we will replace or refund products which are faulty or damaged if photographic proof of fault/damage is submitted to wolfpack@lupusrex.com.au within 14 days of delivery.

If you have a change of mind for approved returnable products, you can ask for a store credit within 14 days of purchase. The buyer is responsible for postage costs to return the change of mind item and postage costs for the new item to be sent out.