Refund Policy

Lupus Rex Refund Policy

At Lupus Rex, we stand behind the craftsmanship and quality of every Australian made product we stock. Your satisfaction is our priority. If something isn’t right, we’re here to make it right—no hassle, no fuss.

15-Day Satisfaction Guarantee

If you’re not completely satisfied with your purchase, contact us within 15 days of receiving your order. Please email us at Wolfpack@lupusrex.com.au and let us know why you are not satisfied with your purchase with photos if possible. 

From there we can organise a refund, exchange, or store credit.

Damaged or Incorrect Items

If your item arrives damaged or if we’ve sent the wrong product, let us know within 7 days of delivery with photos and we’ll replace it immediately at no cost to you.

Non-Refundable Items

• Gift cards

• Final sale or clearance items (unless faulty)

We’re Here to Help

We’re not just about great grooming products—we’re about a great experience. If you have questions or concerns, reach out. We’re always happy to help.